Frequently Asked Questions
What currency are the prices on the site?
All prices are in EURO. Currency conversion occurs at the time of the transaction, such as when you capture a payment, you issue a refund, or there is a chargeback. The currency rate that is used is always the rate at the time of the transaction.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please include your name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund. Read the full refund policy here
How is shipping applied?
Shipping is super clear:
Free: UK, EU, USA
Rest of the world calculated at check out
Who do I contact if I have a question or concern?
Ahmed is available for contact here:
Email : firstname.lastname@example.org
Phone : (0034)662-463-796
Address: Avenida Ricardo Soriano 36, Building Maria 3, Floor 2, Office 204.